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Privacy Policy

Europcar is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy“) has been created to inform you about how we manage, collect, store and use information you provide in connection with our website (the “Website“).

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • Your rights with regard to the collection of information.

If you do not agree with this Privacy Policy, please do not use our services and please do not provide  Personal Information in this website (as defined below).

Information Collected

Please note that the scope of this Privacy Policy is limited only to information collected by Europcar through your use of its services. Some of this information may be automatically collected, and some is collected when you interact with the Website or in any other interaction with Europcar in any manner. The type of information that may be automatically collectedis collected through a third party analytics service, which provides tools to automatically collect information about your use of the service. This information includes the internet protocol address of the computer that you are using, the domain and host from which you access the internet, your session durations, the content you accessed on the service, products or services that you requested, your interactions and user-interface clicks with respect to such content, referring URLs, the frequency and scope of your use of the service.

Information from which you can be personally identified may also be collected, including but not limited to your name, driver details, payment methods used,  email address, telephone number and the location of the computer through which you used the Website (hereinafter: “Personal Information”). Personal Information shall be collected only if received voluntarily by you, including, without limitation, by completing the contact forms available through the Website. If you contact us for various reasons such as for a specific service, asking questions or requesting technical support,we will collect the information related to your inquiries. This may include your email address and other contact information, depending on the nature of your specific inquiry.

Use of Information:

We use the personal information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your personal information for the following purposes. One or more purposes may apply simultaneously.

  1. Providing the Requested Services:

Once a customer requires Europcar to provide a specific service, we use the information collected from customers, as it is necessary to perform under the contract for that specific service. Personal Information may be used for various purposes including but not limited to; registration purposes, confirming and guaranteeing booking, modifying or canceling booking, sending reminder notices before check-in/check-out, responding to questions or suggestions, managing rentals (delivery and return of the vehicle), invoices, payment of arrears, potential claims, recovery of potential damages to Europcar's vehicles and customer's insurance. Your   e-mail will be used to respond to any comments or inquiries you have submitted or in order to contact you when Europcar believes it to be necessary.

With regard to the abovementioned contract, user interaction with Europcar is used as a feedback mechanism that improves our machine learning by promoting suggestions you decide to accept.

  1. Improvement and Development of the Services:

We collect and analyze the information we have, to evaluate and improve our services, develop new features, and conduct audits and troubleshooting activities. We may use customer surveys and live web chats to improve our products and provide customers with online assistance. Your e-mail will be used to respond to any comments or inquiries you have submitted or in order to contact you when Europcar believes it to be necessary.  We will also collect and analyze your information to manage your Europcar membership prescription, as well as record your rental history to offer you preferred products or services when you are interested in making a new booking. If you rated Europcar’s service, we will collect your ratings and any additional commentaries you chose to share, to improve and develop our services.

We process this information in light of our legitimate interest in improving the services, to allow our users to have the best experience.

  1. Personalize Content, Advertising and Marketing

If you have used Europcar's services in the past, we have a legitimate business interest for matching the data we collect with other data we had already collected. This enables us to personalize the content we send you and make it more suitable and relevant to your needs, as well as to improve your experience on the Website by providing personalized content, recommendations, and features. This may entail sending you an email or SMS notifications for special promotions, or regarding a bookings you did not complete or a summary about a booking enquiry you made.

In addition, Europcar also uses third party websites like social networks to display targeted advertisings to which you might be exposed when visiting these third party websites.These advertisings are displayed by and are under the control of the third party operating the relevant website while aiming at promoting our services. You can exercise your data protection rights, including the right to object to such processing, directly with the third party operating the website on which the targeted advertising is displayed. We encourage you to review the third party websites privacy and cookies policies to further understand the rules applicable to the targeted advertising operations and the adequate processes to exercise your rights.

We process this information in light of our legitimate interest to personalize your experience and customize our content.

  1. Fine Collection Process

We may collect your Personal Information for the purpose of managing our fine collection process. This may include satisfying fine collection procedures to which Europcar may be subject, and transferring your information to the relevant authorities.

We process this information to comply with any relevant legal obligation.

  1. Customer’s Watch list

The management and update of a watch list of Europcar’s customers presenting certain contractual risks is based on payment incidents which have given rise to legal proceedings, vehicle accidents or repeated damages caused by Europcar’s customersand use of Europcar’s vehicles in breach of the general terms and conditions for rental of vehicles. We may also process Personal Information to refute claims on social networks made against Europcar but are factually attributed to its customers.

We process Europcar’s customer’s Personal Information in light of Europcar’s legitimate business interest to reduce Europcar’s legal exposure and to maintain its well-known reputation.

Disclosure of Information and Transfer of Data

Except as otherwise provided in this policy, we reasonably attempt to ensure that we never intentionally disclose any of your Personal Information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.

We may use third party companies and individuals to facilitate our services or any portion thereof, such as data management, analytics or maintenance services. In particular, we use Credit Guard for payment services, E-tafnit for ERP purposes, Microsoft Dynamics for CRM purposes and Google Analytics for analytics services analytics. We may also disclose Personal Information to business partners and franchises around the world which offer our services (including: Albar Group and companies related to Albar Group).

The above mentioned third parties may be located in countries other than your own, and we may send them information we receive. They may have access to your Personal Information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. In such cases, they must abide by our data privacy and security requirements, and are not allowed to use personal data they receive from us for any other purpose. When we transfer Personal Information, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. We will transfer Personal Information within assuring appropriate and suitable safeguards.

We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. We may provide access to your Personal Information to our contractors who are performing services for us in connection with our Website or the services that you have requested and/or to our personnel in order to provide customer services.

Furthermore, information about you or your account may also be released in order to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. Such legal processes may arise in connection with fine collection process, toll road charges, payment incidents, vehicle accidents or repeated damages caused by customer, or in the case of use of our vehicles when customer breaches the general terms and conditions for rental of vehicles. Without derogating from the above, We may also disclose your Personal Information if the disclosure is required or permitted by law.

We will also release specific information in special cases, such as if you use the Website to perform an unlawful act or omission or take any act or omission that may damage Europcar, its property and goodwill, or if there is an attempted breach of the security of the Website or a physical or property threat to you or others. The authority supervising such activities is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority  

Your Rights

You have the right at any time to request to access, modify or delete your information, object to or restrict processing. To exercise these options, please contact us at CustomerService@europcar.co.il

In some jurisdictions, in particular those located within the European Union (the "EU") or within the European Economic Area (the "EEA"), you may be afforded specific rights regarding your Personal Information. Subject to such eligibility, you may have the following rights to:

  1. Request a rectification of your Personal Information where the information we hold about you is incorrect or incomplete.
  2. Object to the processing of your Personal Information for direct marketing purposes.
  3. Object to the processing of your Personal Information where our legal basis for that processing is that such processing is necessary for our legitimate interests.
  4. Object to an automated decision-making (including profiling) in certain circumstances.
  5. Request the erasure of your Personal Information in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it;
  6. Receive your Personal Information, or ask us to transfer it to another organization that you have provided to us, which we process by automated means, where our processing is either based on your consent or is necessary for the performance of a contract with you.

 

Generally, with regard to information collected on our website, Europcar is a "Data Controller". Therefore, if you wish to exercise the above mentioned rights, please contact us, and we will make our best efforts to fulfill your request.

If you wish to file a request regarding any of the above, you may contact us at: CustomerService@europcar.co.il

Cookies

We may use “cookies” and/or other technologies such as Google Analytics (collectively, “cookies”) to identify how visitors make use of this Website. This aggregated tracking information may be used to help us improve and enhance the Website experience for all of our visitors. In addition, cookies are used for adjusting the Website to your personal preferences. Cookies contain varied information such as the pages you visited, the length of time you stayed on the Website, the location from which you arrived at the Website and more. The information stored in cookies is confidential and Europcar’s site administrators take precautions to ensure such confidentiality. If you would prefer not to have cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by so rejecting the cookies, you may be unable to fully access the offerings on this Website.

Opt In or Opt Out

You are always in control of your data, and if you choose to receive information from us or others, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you may notify us by writing to CustomerService@europcar.co.il . You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request. Keep in mind that we are unable to have your information removed from the records of any third party, who has been provided with your information in accordance with this policy.

Links to Other Websites

This Website may provide links to other websites. Please be aware that these other websites are not covered under our Privacy Policy. This Privacy Policy does not cover the information practices exercised by other providers of products or services, advertisers or other websites, companies or individuals, which are not owned or controlled by Europcar. We suggest that when linking to another website, you always read that website’s privacy policy before volunteering any personally identifiable information.

Data Security

We deploy industry standard, or better measures to ensure the security, confidentiality, integrity and availability of personal data we process. We maintain physical, technical and administrative safeguards, and test and update these periodically. We endeavor to restrict access to Personal Information on a ‘need to know’ basis for the provision of services to you. No such measures are perfect or impenetrable. In the event of a security breach, we will take all reasonable action to minimize any harm of such breach. Although we will do our best to protect Personal Information, we cannot guarantee the security of data transmitted to our site or to group companies, and transmission is at the users own risk.

Data Retention

Generally, Europcar does not retain information longer than necessary to provide its services and for its reasonable business and lawful needs. If you withdraw your consent to us processing your data, we will erase your personal data from our systems (unless the data is required for Europcar to establish, exercise or defend against legal claims or it is necessary for the performance of the requested services), and inform other relevant parties to which we have disclosed your personal data of the erasure request.

Access to Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of you personal information you may contact us with a request and we may charge a small fee for such service. We want to make sure that your personal information is accurate and up to date. You may request to correct or remove information you think is inaccurate.

Children's Privacy

The service is not intended for children under the age of 16. We do not knowingly or intentionally collect information about children who are under 16 years of age.

IF YOU ARE UNDER THE AGE OF 16 YOU MAY NOT USE THE SERVICE, UNLESS PARENTAL CONSENT IS PROVIDED ACCORDINGLY.

Without derogating from the above, please note that certain services provided by Europcar may require a valid driving license and a minimum age.  

Questions Regarding Our Privacy Policy

If you have any questions regarding this Privacy Policy or the practices described above, you may contact us through the contact information provided on this Website.

Revisions and Modifications to our Privacy Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time. When changing the policy, we will update this posting accordingly. Please review this Privacy Policy often so that you will remain updated regarding our current policies.

Governing Law and Jurisdiction

This Privacy Policy will be governed and interpreted pursuant to the laws of the State of Israel without giving effect to its choice of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to this Privacy Policy shall be to the competent courts in Tel Aviv, Israel, to the exclusion of any other jurisdiction.

Updated: 2019

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